Privacy Policy
Last updated: 05/30/2026
KinLinQ (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, forms, communications, and related services.
Information We May Collect
We may collect information you choose to provide, including:
- Name
- Email address
- Phone number
- Clinic, provider office, or organization name
- Job title or role
- Messages, questions, or support requests you send to us
- Information related to prior authorization, appeal, payer follow-up, documentation, or specialty medication access support requests
- Technical information such as browser type, device information, IP address, cookies, and website usage data
How We Use Information
We may use the information we collect to:
- Respond to your questions or requests
- Provide non-clinical administrative support
- Communicate with you about PA, appeal, payer follow-up, documentation, or specialty medication access support
- Coordinate service-related communications
- Improve our website, forms, communications, and services
- Protect our website from misuse, fraud, or unauthorized access
- Comply with applicable legal, operational, security, or compliance requirements
Administrative Support Only
KinLinQ provides non-clinical administrative support only.
KinLinQ may assist with documentation organization, payer or PBM follow-up, administrative tracking, appeal packet organization, and specialty medication access workflow support.
KinLinQ does not provide medical advice, diagnosis, treatment, prescribing, dispensing, medication management, medication therapy management, clinical decision-making, or medication recommendations.
KinLinQ does not make clinical decisions and does not determine whether any medication, treatment, service, or therapy should be started, stopped, changed, approved, denied, or appealed.
All clinical decisions remain the responsibility of the licensed provider, clinic, and healthcare team.
All payer coverage decisions, approvals, denials, payments, and final determinations remain the responsibility of the payer, insurance plan, PBM, or applicable reviewing entity.
No Guarantee
KinLinQ does not guarantee approval, coverage, payment, treatment access, turnaround time, or any specific outcome.
Communications
By submitting information through our website, forms, email, phone, or other communication channels, you authorize KinLinQ to contact you regarding your request, including by email, phone, or SMS/text message when applicable. Standard messaging and data rates may apply.
Cookies and Website Data
We may use cookies and similar technologies to help our website function, improve user experience, understand website activity, and maintain security.
Sharing of Information
We do not sell your personal information.
We may share information only when reasonably necessary to operate our website, provide administrative support, communicate with you, use trusted service providers, protect our services, or comply with legal obligations.
Data Security
We use reasonable administrative, technical, and organizational safeguards to protect information. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
Information submitted to KinLinQ may be retained or deleted according to operational, legal, security, or compliance needs.
Your Choices
You may contact us to request access to, correction of, or deletion of your personal information, subject to legal, operational, security, and compliance requirements.
Emergency Disclaimer
KinLinQ is not an emergency service.
For urgent medical concerns, call 911 or seek emergency care.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Contact
For privacy-related questions, contact us at:
support@kinlinq.io